How to Avoid Becoming a Customer Service Robot

10 Ways to Avoid Becoming a Customer Service Robot




1. Start with a Script…Then Throw it Away
There is value in using a template of sorts to help anyone in
customer service understand the key points to hit in a phone call. But
relying on that script too much leads to an unfeeling and unpleasant
experience for the customer. If you’re training, run through plenty of
scenarios until your